You're bound to have plenty of questions when planning an event, especially if it's your first time. Our team can help to answer them all - we're only a phone call or email away! Whether it's simply a question about booking our equipment or you're in need of advice about your event, X Event Solutions will have the answer.
Check out our most frequently asked questions below to see if yours is there. Should you require any further information or would prefer to chat with a member of our team, please do not hesitate to call us today.
WHAT KIND OF EVENTS DO YOU DO?
X Event Solutions stocks a wide variety of equipment and entertainment that can cater for many events including corporate events, weddings, summer fun days, seasonal parties and so much more.
WHAT LEVELS OF SERVICE DO YOU PROVIDE?
We offer our clients different levels of service depending on the type of event they have and the type of equipment they are looking to book. Clients are welcome to come and collect equipment directly from us, such as our garden games package, or we can deliver items directly to booked venues and set everything up. We also have a team of event professionals who can help in a multitude of ways, from staffing your event and manning equipment to liaising with venues. One thing that remains constant throughout all of our services is that you will always receive the very best service possible in which we will share our experience, knowledge and passion with you.
WHAT IS THE BOOKING PROCESS?
Once you have come to a decision as to what equipment you would like to book for your event, please get in touch with us. We will need to confirm all of your final details such as event location, area measurements, event times and also payment options. Once we have gathered all the relevant information and payment is made, the booking will be added to our system and you will be sent a copy of our terms and conditions.
DO YOU TAKE A DEPOSIT?
Yes. Depending on what product/package you are booking, we will either ask for a non-refundable deposit (up to 30% of the order value) or a £50 non-refundable deposit to secure your booking, with the remaining balance due 6 weeks before your event. For any bookings within 6 weeks of the event date, full payment will be due.
WHEN IS A BOOKING CONFIRMED?
We will confirm a booking only once payment has been received. If you wish to book, please be aware that quotes are only valid for 1 month.
WHAT IS YOUR CANCELLATION POLICY?
Any cancellations should be given 90 days prior to the event date. Any cancellations made after this time will incur a 50% charge and any within 28 days will incur a 100% charge. Please note that we charge an admin fee to deal with any cancellations and this costs £20+VAT. We do require cancellation requests to be provided in writing.
DO YOU PROVIDE DELIVERY, SET UP AND COLLECTION?
Delivery, set-up and collection is priced based on mileage and time needed for set-up and de-rig. Subject to availability.
I'VE CHECKED THE WEATHER FORECAST AND IT DOESN'T LOOK GOOD, CAN WE STILL USE THE EQUIPMENT?
Lots of our items can be used outdoors in the rain, they just might need drying off before you use them again. Larger items such as inflatables may need to be deflated if the wind picks up but our team will be on hand to help should this happen.
WHEN WILL YOU ARRIVE AT THE EVENT?
Each piece of equipment is different in its set up and can take different lengths of time to set up. Our team will always arrive with plenty of time to set everything up, ensuring the equipment is ready at least half an hour before the event starts. Our logisitics team will confirm arrival times with you no later than 1 week before the event. We make every effort to ensure we arrive in good time, taking into account the possibility of traffic and weather conditions on the road so we still arrive at the time agreed.
